Frequently Asked Questions

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Emails from the site can potentially end up in your junk or spam folders, please check there also. If you still don't see what you're looking for, please feel free to contact us via email.

YES! Please contact us via email before placing your order if you qualify. You simply need to provide us with a copy of your ID and we will send you a discount code for 15% off your order.

We are working very hard to always have stock and ship same day as order whenever possible. If we are out of stock, we will let you know via email after your order is placed.  Out of stock periods typically only last a few days to a week at most, so your order will still ship promptly. We ship UPS ground which averages about 2-4 days depending on your location and what day of the week the order is placed (business days vs. weekend).

When you order a climbing platform, the following items are included:

• Platform
• Boot Strap
• Leg Strap
• (4) Wire Lock Pins
• Standard 4' Cable
• 6' Paracord Attachment Rope

Any additional items shown separately in the shop are intended as extras, replacements, or add-ons.